These terms and conditions as laid down on this Webpage will help you to make a contract and agreement with HP Printers. You are deemed to have read and agreed to the following terms and conditions before using our Website. Your acceptance is the necessary and sufficient condition to use our Website. You must be 18 years or older to use this Service's, if you are a minor then an adult should be available for consent/authentication.
Your account may be used only by one person – a single account is limited for use by only the defined number of Computers in the agreement. You will have to purchase support for additional Computer's if so required.
HP Printers would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues, we would not be liable to provide services.
Our services are available through 3 means: on call, by chat and e-mail only.
By agreeing to these terms and condition services you agree that HP Printers is not liable to provide any support for Hardware related issues in your Computer, Servers, Printers, Router, Wireless Access Device or any other issues.
• We do not provide any replacement or standby on any computer part that has malfunctioned.
• We do not provide any warranty on hardware and software that is covered under the support plan.
• You are responsible for maintaining the security of your Computer including user-name and password. HP Printers cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are requested not to share your computer user-name and password with the support professional at any time, if this is accidentally shared, please change the password immediately.
HP Printers cannot and will not be liable for any loss or damage from your data theft/loss from your Computer in this scenario. In all remote access sessions you are requested to constantly monitor the session, also we recommend you to stay on call. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). All your action and interactions with us on computer support issues should comply with the cyber laws of US and or your country of residence. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
If you are buying online a valid credit card is required for payments. We reserve the right to accept or reject the payment made through credit cards. HP Printers PC support plan starts from the date on which you sign up or sign the agreement copy, and when the payment is realized.
In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your Computer in that month you are entitled to a full refund no questions asked.
In case we're not able to fix even one of your issue your complete amount would be refunded. In case we're able to fix even one issue you're not entitled to a complete refund. We would deduct a one-time fixation charge = $ 129.99 and refund back the rest amount.
All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of US, and you shall be responsible for payment of all such taxes, levies, or duties if levied in your country.
We don't store credit card information for any customer and we would not do any charging without your explicit consent.
You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
You are solely responsible for properly canceling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancellation.
All of your data stored with us will immediately be archived from active servers and may be stored with us for any future use. HP Printers, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for Computer other than the one which has been registered for use with HP Printers, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Computer Support Service. Any use of software which is not legal may result in termination of your services and cancellation of your account by HP Printers. HP Printers reserves the right to refuse service to anyone for any reason at any time.